In mobility policies, reliability of the transportation service is considered to be a prime quality factor for the process. Primarily it can be questioned what is really important to a traveller. Factors such as punctuality, connections, comfort, predictability of information come to mind. Secondly it can be asked whether the most important factors for travellers are in correspondence with the KPIs (Key Performance Indicators) used by the government to assess the performance of the Dutch Railways (NS) and the Dutch rail infrastructure manager (ProRail)? In other words, is the sector currently supervised on the appropriate performance indicators?

This Transumo project aims to answer these and other related questions. The program has 5 main subprojects:

1. Appreciation reliability/punctuality by the customer
2. Marketing of reliability
3. Traffic planning en management
4. Incentive steering
5. Pilots

The project aims to show that:

• Travellers will make different transport chain decisions based on reliable information
• Reliability of transport chains can be improved by proper incentives
• Better collaboration between the most important PT-actors is possible and will result in a significant increase of traffic via PT.
• It pays to invest in those subjects which result in better appreciation by the customer

This project formally started in September 2005. By this time all subprojects (except pilots) have been started. The first seminar was held in February of 2006 and the Seminar Reliability took place on 22th June 2006 (www.seminarreliability.nl). The first reports – literature studies - have been reviewed and released

Participants
Technical University Delft, Free University Amsterdam, Dutch Railways (commercial, travelers), ProRail, Radboud University Nijmegen.

Projectmanager
Joost de Waal (NS Projectconsult)

For more information, please contact Transumo at info@transumo.nl, +31 79 3470950